Customer service used to be just that – service: A helpful voice at the other end of a swift phone call. That’s long gone. Helpful became dreadful. For the last 10-20 years, customer service has become something to avoid at almost all cost. Because life’s too short – for the wait and the annoyance. Which makes the following question interesting: What happens when you suddenly meet real customer service?
technology
Can a typo ruin a business – or the world? The answer is less obvious (and much more scary) than you think.
Want to learn from the best? Make sure you don’t repeat their mistakes? Save time and money, collect the glory? Of course. That’s what Best Practices has been about – for ages. And for a long time it worked. Now it doesn’t – for obvious reasons. Why are we still using it?
Your medical records need protection. Not from spies, hackers and nosy neighbors but from bureaucrats, politicians and all kinds of ‘data protection agencies’. They don’t care about you. They care about themselves. They have ‘bullshit jobs’ to protect – and may kill you in the process. You’ve heard, read or seen…
If you’re following the cybersecurity buzz and – at least occasionally – take the time to think for a minute, it’s hard to avoid getting the feeling that everything is broken. And it is. But the show must go on. Here’s how it works.
Going all electric – in a hurry – is the solution to our climate challenge, according to both experts and pundits. It sounds reasonable, the goal and the arguments are convincing. They also ignore reality. The climate challenge is not just about energy.
Humans don’t really like robots and certainly not robots that look like us – unless they’re in a movie or TV show. In short – we don’t like competition. That’s why we don’t want autonomous cars.
The pandemic changed our perception of time and what’s possible in a short time frame. Paving way for a very fast (and critical) energy revolution.
It is still true that every cloud has a silver lining. The recent hoopla about sentient AI is a great example. Of course it’s a cloud of baloney. But where is the silver lining?
Finally. The EU has made its decision. USB-C chargers will be mandatory by 2024. Time to rejoice, right? Good for the climate, good for the users, great for the economy? Not so fast…